When you make a request for assistance in the Be My Eyes app, the app will need a bit of time to connect you to a volunteer or company representative. Most calls are connected within 15 seconds, but sometimes, it can take up to a minute. 

When waiting to connect, it might feel like it takes a long time to connect, because we're used to the almost instant connection of a phone call. As the Be My Eyes app needs to select a batch of volunteers, send a notification to the volunteers, wait for someone to answer, and then connect, it naturally takes longer than a regular phone call. If no one from the first batch of volunteers answer, the process will start over until connected to a volunteer. We contact several volunteers at the same time, to limit the time you have to wait for a connection.

If you're not connected within a minute, we advise you to end the call and try again.