If you’re honest, kind and respectful to others, you’ll always be welcome in the Be My Eyes Community. On the other hand, if you choose not to be, it will have an effect on your presence in the community. Everyone are held to the same standards on Be My Eyes. These guidelines and our Terms of Use are designed to ensure that every user has a safe and enjoyable experience using our app. We’re asking you to be considerate, think before you act, and abide by our Community Guidelines and our Terms of Use.

Even though it's rare, please keep in mind that some people use Be My Eyes for the wrong reasons and we cannot take responsibility for their actions. Please do not use Be My Eyes in situations that may cause danger to yourself or people around you. We recommend that you take the following precautions for the best possible experience with Be My Eyes, and please report any cases of app misuse or abuse that you encounter by reporting it in the app immediately after the call. This allows us to take immediate action and make sure that Be My Eyes remains a safe space for everyone.

Report all inappropriate or unsafe behaviour

If you at anytime feel uncomfortable during an encounter on Be My Eyes, please don't hesitate to let us know. Please report anyone that violates our terms, so we can make sure everyone has a safe experience on Be My Eyes. You can report any concerns about suspicious behavior through the call rating after each call. Here are some examples of violations: 

• Threatening, demeaning or rude language
• Requests for money or donations
• Dating
• Bullying or pranks
• Sexually suggestive content
• The pressure to give out personal information
• Spam or solicitation including links to commercial websites or attempts to sell products or services
• Be My Eyes being used in dangerous or emergency situations

Be My Eyes is NOT for:

• Sharing nude or sexually suggestive content.
• Dating.
• Sharing Private Information - Don’t publicly broadcast any private information, yours or anyone else’s. This includes social security numbers, passports, passwords, financial information or unlisted contact information, such as phone numbers, email addresses, home/work address.
• Sharing Spam - Don’t use Be My Eyes to drive people to external websites via a link or otherwise.
• Impersonation - Be yourself! Don’t pretend to be someone else.
• Pranks, bullying or practical jokes.
• One Person, One Account - Be My Eyes accounts cannot have multiple owners, so don’t create an account with your friend or significant other. Additionally, please don’t maintain multiple Be My Eyes accounts.

Please note that that all of the above behaviour is basis for you to be suspended from the Be My Eyes Community.

Reporting Abuse or Misuse of Be My Eyes

We handle all abuse reports with close attention. If you witness or are subject to misuse or abuse of our Services, please check out the following guide on how you can report abuse.