Getting assistance through Be My Eyes is easy and simple. If you are friendly and appreciative of the volunteer or company representative, we can pretty much guarantee a positive encounter. The quality of the call dependents mostly on yourself and the person who picks up the call. Here's what you can do to make sure the call goes smoothly:
- Check your environment - Before making a call, make sure your environment is optimised for making a call. This means that the room need to be properly lit, so that the volunteer or company representative is able to see clearly, and that there's not too much noise around you, so that you can clearly hear each other.
- Make sure you have a good internet connection - The quality of the video sorely depends on the internet connection on both yours and the recipient's side. A poor connection can result in a grainy and lacking video that makes it difficult or impossible for the volunteer or company representative to help. You can do your part by making sure that you have good internet connection before making a call.
- Present the task at hand - Make sure to start the call by greeting the volunteer or agent and explain them exactly what you need assistance with. If the task isn't clearly defined, you helper can be focusing on information that you aren't looking for.
- Positioning the camera - It can be a challenge to position the camera right in relation to the item you need to look at. A technique that works most of the times is to hold your phone against your chest with the camera pointing away from you and hold out or place the item immediately in front of your chest. Holding your phone against your chest steadies the camera and the placement of the item is a good starting point. If you're holding your phone in one hand and the item you need the helper to look at in the other hand, it can be hard for the camera to focus as both items are moving. Try placing the object on a steady surface instead.
- Listen to directions - The volunteer or or company representative might need you to move your camera or the object to be able to locate the information they're looking for. Listen to their question and make sure to follow them. It's all about teamwork, and if you work well together, you'll be more successful in solving the task.