Incoming Call Notification
There are two ways call notifications can come in.
- In-app notification:
- System notification:
In-app notification: If you have the Be My Eyes Agent app open as a tab in your browser.
System notification: If you have the Be My Eyes Agent app closed as a tab in your browser. (example - Mac OS system notification)
While giving your customers visual assistance, there are several features you can utilize during the call. To start, you can always view the call queue in the top right corner of the browser (3). Below you can take notes on important themes on the call (4). These notes will be kept internal, and can be used to better understand the accessibility needs of your community. Just below you can access any snapshots you take during the call (5). Read more about Snapshots here.
Additionally, you have five buttons which you can click at the bottom of the screen during a call. On the left, you find the Snapshot feature (6). Take a snapshot if you need to stabilise the image or need to zoom in. Next is the Torch button which can be used to turn on the customer's smartphone flashlight (7). This can be used if the user's location is dark, or if you need additional light to effectively provide assistance. The torch will automatically turn off once the call ends. In the middle is a microphone button which allows you to mute yourself during a call (8). Next on the right is the record button (9). You can record a part of the video call, pause it, and resume it again. The video recording can be saved after the call. To the far right is the end call button, which you can use when your call is over (10).
- Call ID
- Call duration
- Call queue
- Call details - add notes and labels
- Snaphots - snapshots taken during the call is stored here
- Snapshot - take snapshot
- Torch - turn on customer's smartphone torch
- Mute yourself
- Record video
- End call
You can add notes to a call to store any information for future reference. Notes can also be seen and edited by managers and admins of the organization in the Be My Eyes Manager App.
Assign labels to a call during or after a call. Labelling calls allows managers to easily access custom statistics on calls - for example for measuring the number of calls regarding one particular product. Labels can only be created and edited by administrators.