We strive to maintain Be My Eyes as a safe and enjoyable experience with authentic and kind connections. We handle all reports with close attention and don't tolerate any form of abuse or inappropriate behavior. If you experience any of the following, please report it in the call rating after ending the call, so we can take action:
- Threatening, demeaning or rude language
- Requests for money or donations
- Bullying or pranks
- Sexually suggestive language
- Inappropriate behavior
- The pressure to give out personal information
- Volunteer purposely giving false answers
- Spam or solicitation including links to commercial websites or attempts to sell products or services
To report someone after the call, please follow these steps:
- On the call rating screen - select "Problems".
- Choose "Inappropriate behavior" reason and include any additional comments for our team. You can share as much or as little information as you feel comfortable with, but the more information we have, the easier it is for us to support you and take action.
- Tap "Send report" on iOS or "Send" on Android.
Reporting abuse or inappropriate behavior in the after-call rating allows us to act quickly and take immediate action. Additionally, you can always send us an email at support@bemyeyes.com.
Once we receive the report, our team will review it as soon as possible. Due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.
Check out our Community Guidelines, Terms of Use for additional information. The safety of our community is our top priority, and we want all users to feel comfortable and empowered in the Be My Eyes Community. Feel free to reach out to our team if you have additional questions; we’re here for you!