Will Be My Eyes on Meta Ray-Ban be available globally?

The first release of Be My Eyes on Meta Ray-Ban Glasses is available for users in the US, Canada, UK, Ireland, and Australia. Be My Eyes and Meta are currently working on the timeline for other countries, and will notify when these become available.

 

Can I use Be My Eyes on Ray-Ban Stories Glasses?

No. You need a pair of Ray-Ban Meta Glasses. They come in different models such as Meta Headliner or Meta Wayfarer.

 

Is the Meta View app compatible with smartphone screen readers?

Yes, the Meta View app is compatible with iOS VoiceOver and Android TalkBack.

 

Can you perform device actions hands-free? 

Yes. Users can use Meta AI to perform various device actions. You can learn via this link, or learn more in Home, in the “control your smart glasses hands-free” education card.

 

How far can I be from my phone while using the Meta Ray-Ban? 

For optimal call quality and connectivity, we recommend keeping your phone in close proximity to your device. Proximity helps maintain strong Bluetooth connectivity between the glasses and your phone, which is essential since your phone is used to connect and route calls. Having your phone within reach is also important in cases of low battery and other situations where you might need it.

 

Is there a way to adjust the speaking rate of Meta AI?

Yes. Meta AI can be adjusted between a range of 0.75x to 1.75x. You can update your preferences by navigating to Meta View app settings, device settings, Meta AI, and language and voice.

 

Where are the cameras?

The camera is located on the left of the Ray-Ban Meta Glasses, at the top most corner. It is a small circle about 3mm (smaller than your pinky) and has a ridge.

The equivalent lens on the right frame of the glasses is the capture LED signal.

Note: When taking a photo, users do not need to turn their face to get the subject in the frame of the left camera. Instead, users can point their head in the direction of the subject and keep the glasses level

 

Do the cameras provide any external facing signal when in use?

Yes. The camera on the right frame of the glasses is used to display a bystander LED light when a user captures a photo or video.

 

Where is the camera capture button located?

The camera capture button is located on the right Ray-Ban Meta Glasses arm, at the top, near the hinge (not the tactile logo).

How do Ray-Ban Meta Glasses interact with my phone? What audio will come through my glasses vs. my phone?

Bluetooth connection will be used to allow a users' phone to find and connect to the Ray-Ban Meta Glasses. Once a user completes device pairing via the Meta View app, all audio should come through the glasses.

 

Why is audio coming only from my phone speaker, on my iPhone/iPad and not my Ray-Ban Meta Glasses ?

If you're experiencing audio playing through your iPhone or iPad speaker instead of your Ray-Ban Meta Glasses, it's possible that your device's settings are directing the audio to the phone speaker by default. To resolve this issue, please follow these steps to Adjust Call Audio Routing Settings:

1. Go to Settings > Accessibility > Touch > Call Audio Routing on your iPhone or iPad.
2. Select Automatic or Bluetooth Headset.

If Speaker is selected, your device will default all call audio to the phone speaker.

By setting the Call Audio Routing to Automatic or Bluetooth Headset, your calls and audio should automatically route through your Ray-Ban Meta Glasses when they are connected.

 

Where is the touchpad located?

The touchpad is located on the right Ray-Ban Meta Glasses arm, at the top, near the hinge (not the tactile logo).

 

How can I download the Meta View app?

Visit the Apple App Store or Google Play Store, depending on your smartphone. Search for “Meta View” in your store and click the download button.

 

Once you have downloaded the Meta View app you will need to open it and login to your Meta account. If you do not have a Meta account then the app will take you through the process of creating one.

Device Unboxing

How do I open the Ray-Ban Meta Glasses box?

Locate the long edge of the box with a perforated seam. Pull the tab across the box to remove the tear strip, which opens the box. Gently push the box open once the perforated tear strip has been removed.

 

What is included in the Ray-Ban Meta Glasses box?

The box includes a quick start guide, scannable QR code for the Meta View app, safety and warranty guide (view guide here), a cloth to clean the Ray-Ban Meta Glasses, the glasses case, and the glasses inside the case.

 

Note: The case should come with some level of charge (although this could vary). You can use any standard USB-C cable to charge your glasses.

 

How do the case and Ray-Ban Meta Glasses work together? Do I need to charge one or both?

The case is a chargeable case that charges the Ray-Ban Meta Glasses. If the case is plugged in with a USB-C charger and the glasses are docked in the case, users can go to the Meta View app, navigate to settings, and under device settings discover the charge level and/or status of the case.

 

Where is the pairing button on the case?

The pairing button is located about half an inch or 1 cm from the charging port towards the bottom of the case. It is slightly embossed, and tactile when pressed.

 

Where is the protective tab? What if it is no longer there?

There is a small plastic film located in between the folded arm and Ray-Ban Meta Glasses frame, under the nose bridge. Users may or may not be able to locate this  because it’s small and could fall out. Tab removal is not essential for the subsequent onboarding step.

 

What are the steps to pair with Bluetooth? Where can I find pairing code information?

Select Ray-Ban Meta as your device. Press and hold the pairing button on the back of the Ray-Ban Meta Glasses case for around 7 to 8 seconds to put your glasses in pairing mode. Leave the glasses in their case throughout the pairing process. Once your glasses are detected by the Meta View app, you will be prompted to connect. To enable this connection, select connect.

 

If you receive the error message “can't find glasses” 10 to 15 seconds after you press the pairing button on the back of the case, select “yes, I already removed the tab”, select “no case?”, and follow the instructions. This flow will work even though you have a case.

 

During pairing, you may be prompted to accept permissions that enable your device to work, such as bluetooth. During the bluetooth pairing request, you will be asked to confirm a code. You can skip this step and select “Pair.”

 

In order for Meta View to pair to your glasses, you will be asked to connect your glasses over WiFi. You may also be prompted to update the software on your glasses. If you are asked, accept the update and leave your glasses in the case during the update process.

 

At the end of the pairing process, the Meta View app will tell you to remove the glasses from their case and put them on, and the app will take you on a tour of the various features of the glasses.

 

Note: If you need to re-pair your glasses, visit the bluetooth settings in your smartphone, locate the device named “RBM xxx’”, if listed, and click “Forget Device”. Place your glasses back in their case and locate the small button half an inch below the USB-C port. You will feel an embossed symbol. Press and hold this button for 5 seconds to put your glasses in pairing mode. Then simply repeat the pairing process described above.

 

Note: Once pairing is complete, your glasses will act as the audio output device instead of your phone.

 

Is guided onboarding support available for Ray-Ban Meta Glasses?

Yes. This audio guide <insert hyperlink or video thumbnail> narrates the device unboxing and onboarding experience with visual still images for reference.

 

Settings

What can I customize on my Meta View App?

There are many settings you can customize on the Meta View app. To learn more, go to settings and explore device settings.

 

Can I change the voice, speaking speed, or default volume of Meta AI?

Yes. The voice of Meta AI can be adjusted between low, medium, and high tones. The speaking rate of Meta AI can be adjusted between a range of 0.75x to 1.75x. You can update your preferences by navigating to Meta View app settings, device settings, Meta AI, and language and voice.

 

Is the Meta View app optimized for zoom and magnification?

The Meta View app is compatible with large text sizes if this setting is enabled at the OS level.

What can I do if I encounter any issues with my Ray-Ban Meta Glasses or Meta View app?

There are three things you can do:

1. Contact Meta support via chat or email by navigating to the Ray-Ban support center online. Here is the link.
2. Ask Meta AI for help with your device by saying “Hey Meta, insert question”.
3. If the Meta View app is open, you can report a bug by shaking your phone and submitting a report.

 

Be My Eyes

Where is the Call a Volunteer feature located?

You can access the Be My Eyes feature within the Meta View app by navigating to the settings tab, accessibility section under device settings, and then select Be My Eyes.

 

How do you link the Meta View app to the Be My Eyes app?

Download the Be My Eyes app and login into your account requesting visual assistance. Go to the Meta View app → Settings → Accessibility → Be My Eyes to initiate linking

 

Do I have to log in or pair my Be My Eyes app to the Ray-Ban Meta Glasses?

Yes. To use your Ray-Ban Meta Glasses with Be My Eyes, you have to log in as someone needing visual assistance on the Be My Eyes app. You also need to log into the Meta View app, pair your glasses to the Meta View app, and link to your Be My Eyes account.

 

How do you call a Be My Eyes sighted volunteer on Ray-Ban Meta Glasses?

1. In the Meta View app, enable Meta AI or voice controls during onboarding (these settings can also be enabled via Meta View app settings, under Meta AI or voice settings)
2. Complete the onboarding experience for the Call a Volunteer feature in the Meta View app (Settings → Accessibility → Be My Eyes)
3. Once Meta AI or voice control is enabled and onboarding for Be My Eyes is complete, you can say “Hey Meta, call a volunteer on Be My Eyes” to call a volunteer via your Ray-Ban Meta Glasses.

 

Can I use my voice to start a Be My Eyes call? What are the commands?

Yes. The following commands currently initiate the Call a Volunteer feature with Be My Eyes:

• “Hey Meta, Be My Eyes”
• “Hey Meta, call Be My Eyes”
• “Hey Meta, call a volunteer with Be My Eyes”
• “Hey Meta, call a volunteer using Be My Eyes”
• “Hey Meta, open Be My Eyes and call a volunteer”

 

What do I do if I am unable to activate the feature?

Occasionally, voice commands  may be unable to activate Be My Eyes (for example, if there is a temporary loss of connection to the internet). Repeat the voice command for the Call a Volunteer feature with Be My Eyes. If this does not work, go to Meta View app, accessibility settings under device settings, and follow the instructions under Be My Eyes.

 

On the Be My Eyes app, can you access the Call a Volunteer feature with Ray-Ban Meta Glasses?

Yes. To call a volunteer using your Ray-Ban Meta Glasses, go to Be My Eyes Settings and then Ray-Ban Meta Glasses.

Once the call has been initiated through the Be My Eyes app, put on your glasses and double tap the capture button to switch the camera, microphone, and speakers from your phone to your glasses.

 

Is the Call a Volunteer experience on Ray-Ban Meta Glasses the same as the experience on the Be My Eyes app?

The experience is similar with the exception that Ray-Ban Meta Glasses allow you to call a volunteer hands-free, which means you can hold other objects during the call.

 

What can the Be My Eyes volunteer see from my Ray-Ban Meta Glasses? Can they zoom in or switch to my phone camera if needed?

The sighted volunteer sees what is within the field of view of the Ray-Ban Meta Glasses. The camera is on the left side, so keep that in mind when showing objects to a volunteer. The horizontal field of view for your glasses is 70 degrees and the vertical field of view is 86 degrees.

Volunteers are not able to zoom on the video but they can take a picture through the Be My Eyes app to enable zooming. Volunteers are not able to initiate the toggle between the phone and glasses cameras. However, during a call, you can double tap the capture button on your glasses to toggle the camera, microphone, and speakers from your glasses to your phone (or vice versa)

 

Can I switch from Ray-Ban Meta Glasses to my phone (and vice versa)?

Yes. Once your Ray-Ban Meta Glasses have been linked to your Be My Eyes app, you can double tap the capture button on your glasses to toggle the camera between the phone and your glasses.

 

How do I end a call with a volunteer?

To end the call, you can either double tap the touchpad on the right arm of your Ray-Ban Meta Glasses or use the Be My Eyes interface on your phone. You will hear an end of call notification which indicates you are no longer using the feature.

 

Privacy

Does my video call or any snapshots taken get shared with the Volunteer?

No. The Volunteer only has access to your camera and video feed during the call. Any snapshots taken during the call are removed when the call ends.

 

Does my video call or any snapshots taken get shared with Meta?

No. Meta does not have access to the video call or any snapshots taken.