The Snapshot tool lets you capture and closely examine a still image from the caller's camera during a call — ideal when you need to zoom in on small text or fine detail.

When to use Snapshots

• The customer can't hold their camera steady enough to read text.
• You need to zoom in on a serial number, label, or small print.
• You want to review multiple angles from the same call.

How to take a snapshot

1. During the call, tap the Snapshot icon in the call interface.
2. A still image is captured from the customer's live camera.
3. Pinch to zoom in and examine the detail you need.
4. You can take multiple snapshots in the same call.
5. Return to the live feed at any time by closing the snapshot view.

Privacy

Snapshots are automatically deleted when the call ends and are not stored or accessible afterwards.