Answering Calls

• How to Answer a Call
• In-call Feature: Snapshots
• What to Expect from Be My Eyes Calls

Getting Started

• What to Expect on Your First Call
• Getting Started with Be My Eyes

Best Practices & Tips

• Tips for Visual Interpretation
• How do blind and low vision people use a smartphone?
• Turning on the Flashlight/Torch
• Rating your Call
• Sharing Be My Eyes

Account & Settings

• How to Reactivate an Inactive Volunteer Account
• How to Change the Email Address on Your Account
• Personal Profile
• Notification Preferences
• Changing your Password
• Can I change my availability hours?

See all 10 articles

Privacy & Safety

• Community Guidelines
• Reporting Abuse as a volunteer

Troubleshooting

• Why Am I Not Receiving Calls?
• Low Video Call Quality
• Unsecure Connection
• Why am I not receiving any calls?
• The Blind User Has Backgrounded the App while on the Call
• Do I need to have the app open to receive calls?