Be My Eyes with Zendesk

• Answer Be My Eyes calls in Zendesk
• Install Be My Eyes in Zendesk

Be My Eyes with Salesforce

• Answer Be My Eyes calls in Salesforce
• Install Be My Eyes in Salesforce

The Be My Eyes Manager App

• Access the Manager App
• Manager vs. agent roles
• Key features of the Manager App
• Customize your company profile
• Leverage your public profile across channels
• Update your Specialized Help profile

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The Be My Eyes Agent App

• Agent App: First-time setup
• Access the Agent web app
• Set up your headset and microphone
• Manage your availability
• In-call features
• In-call feature: Snapshots

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Be My Eyes with Genesys

• Install Be My Eyes in Genesys Cloud
• Set up the Genesys company profile
• Answer Be My Eyes calls in Genesys Cloud
• Genesys FAQ

Best Practices & Tips

• Analyze and use your data
• Market your Be My Eyes solution to end users
• Be My Eyes from blind and low-vision users' perspective
• Why companies should focus on accessible customer support

Be My Eyes Solutions

• Set up SAML single sign-on (SSO)
• What does a Be My Eyes solution cost?
• Service Connect
• Be My Eyes for Work
• We don't have an accessibility call center — can we still get involved?
• Corporate Volunteering

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