Be My Eyes with Zendesk

• How Employees can answer Be My Eyes calls within Zendesk
• Installing Be My Eyes on Zendesk

Be My Eyes with Salesforce

• How Employees can answer Be My Eyes calls within Salesforce
• Installing Be My Eyes on Salesforce

The Be My Eyes Manager App

• Access the Manager App
• Manager vs. Agent: What's the Difference?
• Key Features of the Manager App
• Customize Your Company Profile
• Leverage your Public Profile Across Channels

The Be My Eyes Agent App

• Be My Eyes Agent App - First Time Setup
• Mobile vs. Web App: What's the Difference?
• Access the Agent Web App
• Setup your Headset and Microphone
• Managing your Availability
• In-call Features

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Be My Eyes with Genesys

• Installing Be My Eyes app on Genesys Cloud
• Setting up the Genesys company profile
• How Employees can answer Be My Eyes calls within Genesys Cloud
• Genesys FAQ

Best Practices & Tips

• How to Best Analyze and Use your Data
• How to Market your Be My Eyes Solution to End Users
• Be My Eyes from Blind and Low-vision Users' Perspective
• Why Companies Should Focus on Accessible Customer Support

Be My Eyes Solutions

• Service Connect
• Be My Eyes for Work
• Corporate Volunteering
• Be My Eyes Experiences

FAQ

• What does a Be My Eyes solution cost?
• We don't have a designated disability call center - can we still be involved?
• Can a company have several different brands on Specialized Help?
• How do we update our Specialized Help profile?
• Why would users call us instead of volunteers?
• How do I manage my availability?

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