Specialized Help is our most comprehensive B2B solution, allowing your company or organization to use the Be My Eyes video call platform to offer accessible customer support to your blind and low-vision customers.
What is Be My Eyes Specialized Help?
Specialized Help is a customer support platform that allows blind and low-vision Be My Eyes users to connect to our partner companies and organizations directly through the app. Instead of using traditional support channels, like phone, chat and email, blind and low-vision users can connect to customer support agents through a video call, to show their problem real-time.
As a Specialized Help partner, you company or organization can offer accessible support by utilizing our video call platform and our global network of blind and low-vision people.
How does Specialized Help work?
As a Specialized Help partner, blind and low-vision users can contact your support center through the Specialized Help menu in the Be My Eyes app. If a user needs help from your support team, they'll locate your profile in the Specialized Help menu and place a call to your organization.
Your agent(s) will then be notified of an incoming Be My Eyes call. Once answered, the agent will be connected to the caller through a one-way video and two-way audio connection meaning that both parties can hear and talk to each other, but only the agent will have access from the camera feed from the caller.
Through the live video connection, your agent can help solve issues and answer questions from the caller in an accessible and effective manner.
Why choose Specialized Help?
Be My Eyes Specialized Help gives your blind and low-vision customers a direct and accessible connection to your support team. Instead of going through traditional channels, blind and low-vision customers can quickly connect to one of your own experts, who can quickly determine and solve the problem that the caller is often not able to describe through the video feed. This will improve your customer support and decrease the time your agent spends on a costumer.
By being a Specialized Help partner, you'll receive valuable feedback from your blind and low-vision customers. Every time they experience an accessibility issue with your products or services they can make a call to your organization. This will give you valuable insights on accessibility issues and how your products or services can be improved.
Participating in the Be My Eyes story and journey and be a part of your CSR strategy that can help improve your brand image by showing that you care about making a difference for people with a disability.
Interested in learning more?
Visit our Specialized Help webpage or contact our solutions team.
