Your first Be My Eyes call can feel a little nerve-wracking, but most volunteers find it natural within a couple of calls. Here's what to expect.
Before the call comes in
Once you've set up the app and enabled notifications, Be My Eyes will send you a push notification when a BLV user needs help. You'll have a short window to accept. If you don't answer in time, the call goes to the next available volunteer — no pressure.
What you'll see
When you accept a call, your screen will show the BLV user's camera feed. It might be pointed at an object, a document, a screen, or a scene they need help with. You'll also have a microphone and speaker for two-way audio.
How to help
- Describe what you see clearly and specifically. "There's a white pill bottle. The label says ibuprofen 400mg, take one tablet every 6–8 hours." Not just: "It's a medicine bottle."
- Ask the caller to adjust the camera if the view is unclear. "Could you angle the camera slightly to the left?"
- Stay calm and patient. Some callers may need a moment to position the camera correctly.
- Keep it focused. Stick to the task the caller needs help with.
What you might be asked to help with
- Reading labels, mail, or documents
- Identifying objects or colours
- Navigating unfamiliar environments
- Helping with screens or apps
- Checking expiry dates, temperatures, or dials
Ending the call
Either person can end the call at any time. When the task is done, it's fine to say "Is there anything else I can help with?" and then end the call if not.
You don't need to know everything
If you can't identify something or aren't sure, say so. "I'm not certain, but it looks like…" is more helpful than guessing. For things you genuinely can't help with, it's fine to say so and suggest they call again.