If you've signed up as a volunteer but aren't getting any calls, here are the most common reasons and how to fix them.

1. Notifications are turned off

Be My Eyes can only reach you when notifications are enabled. Check:

• iOS: Settings → Notifications → Be My Eyes → Allow Notifications (turn on)
• Android: Settings → Apps → Be My Eyes → Notifications (turn on)
• In-app: Profile → Notification Settings — make sure "Receive calls" is enabled.

2. Low call volume in your language/time zone

Be My Eyes matches callers with volunteers who share a language. If you've selected a less common language, or you're awake during off-peak hours, call volume will naturally be lower. English volunteers typically receive the most calls.

3. Background app restrictions

Some phones aggressively restrict background apps and notifications. Make sure Be My Eyes is excluded from battery optimization:

• Android: Settings → Battery → Battery Optimization → find Be My Eyes → set to "Don't optimize".
• iOS: Background App Refresh should be enabled for Be My Eyes.

4. Do Not Disturb mode is active

If Do Not Disturb is on, Be My Eyes calls won't come through. Add Be My Eyes to your DND exceptions list, or disable DND while volunteering.

5. Your account is inactive

Volunteer accounts that have had no activity for 12 months are automatically deactivated. If this might apply to you, see How to Reactivate an Inactive Account.

Still not receiving calls?

Email support@bemyeyes.com with your device model and OS version.

Why call volume varies

There are far more volunteers than blind and low-vision users, so gaps between calls — sometimes long ones — are normal. When someone requests help, the app notifies a group of volunteers who share the caller's language and are in a daytime time zone, then selects randomly; if no one answers, it moves to the next group. You may also receive calls without noticing: several volunteers are notified at once, and the notification disappears for everyone as soon as one person answers.