The following text is also available as an audio guide. To listen, you can Click here for the 'Configuring your Meta AI Glasses' audio guide.
Before using your glasses with Be My Eyes, you’ll need to set them up with your smartphone. There are three steps in the setup, and they are:
Downloading the Meta AI app and configuring it.
Pairing your Meta AI glasses with your phone.
- Linking the Meta AI app with your Be My Eyes account.
Setup Step 1: Download the Meta AI App
To link the Meta AI glasses to your smartphone, you will need to download the free app from Meta called Meta AI.
Once you have downloaded it you will need to open it and login to your Meta account. If you do not have a Meta account then the App will take you through the process of creating one.
After creating your Meta account, and depending on the country you reside in, you may be asked to create a Meta profile. If prompted, please follow the instructions to create one.
You may also be asked permission for push notifications to be sent. This is for alerting you of new features, firmware updates and the like. If you are happy to receive such notifications then simply tap "allow".
The first time you use the Meta AI app you may be prompted to allow access to Bluetooth. Tap “allow” to enable Bluetooth to connect Meta AI to the glasses. If there is an option under the settings menu for ‘Meta AI’, you will also need to select it to “on”.
If the Meta AI app is already installed on your device, please make sure it is up to date by visiting the relevant App store and updating if necessary.
Step 2: Pair your Meta AI Glasses with your phone
Switch on your Meta AI Glasses and make sure the battery has been charged. Find the on/off switch inside of the left hinge. Slide the switch to turn on the glasses and put back in the case.
If this is your first time using Meta AI, you will be asked to select the glasses model. Choose the relevant model. If you have used the Meta AI app before, then tap the “+” plus icon in the top right hand corner of the Devices tab.
Now you are ready to begin pairing. Press and hold the pairing button on the back of the glasses case for around 7 to 8 seconds. This puts your glasses into pairing mode.
Leave the glasses in their case throughout the pairing process. If you have vision you may be able to see a blue led light on the front of the glasses case after about 30 seconds. This means that the glasses are ready to connect.
If you receive the error message “can't find glasses” 10 to 15 seconds after you press the pairing button on the back of the case, select “yes, I already removed the tab”, select “no case?”, and follow the instructions. This flow will work even though you have a case.
If at any time you need to re-pair your glasses then goto the Bluetooth settings in your smartphone, locate the device name which will start with ‘RBM’ followed by some numbers, and click ‘Forget Device’. Put your glasses back in their case and press and hold the pairing button for 5 seconds to put your glasses back into pairing mode. Then simply repeat the pairing process that I described before.
Step 3: Link Meta AI app with Your Be My Eyes account
Make sure you are logged into your Be My Eyes account before starting this next step. If you don’t yet have the Be My Eyes app on your phone then you will need to download it from your smartphone app store, and create an account.
You can download the Be My Eyes app from the Apple Store here, and from the Google Play Store here.
- Put on your Meta AI glasses.
- Ensure that there is an active Bluetooth connection to your phone as well as an active data connection (either Wi-Fi or cellular).
- Now open the Meta AI App, and ensure you are logged into your Meta account. Go to the settings tab and tap ‘Accessibility’ followed by “Be My Eyes”.
- Finally tap “Connect to Be My Eyes”. This links your Be My Eyes account.
- Your Meta AI glasses are now connected to Be My Eyes and you are ready to make your first volunteer call.
Learn more about Be My Eyes with Ray-Ban Meta Glasses:
- Call a Volunteer with Be My Eyes on Meta AI Glasses
- Unboxing your Ray-Ban Meta Glasses
- FAQ about Be My Eyes with Meta AI Glasses