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  1. Be My Eyes Help Center
  2. Sighted Volunteer

Sighted Volunteer

Information, resources and tutorials for sighted volunteers

Getting Started

  • Getting Started with Be My Eyes
  • How to Answer a Call
  • In-call Feature: Snapshots
  • What to Expect from Be My Eyes Calls
  • Community - Stories & Podcasts

Best Practices & Tips

  • Tips for Visual Interpretation
  • Turning on the Flashlight/Torch
  • Rating your Call
  • Sharing Be My Eyes

Account & Settings

  • Personal Profile
  • Notification Preferences
  • Changing your Password
  • Add or Change Languages
  • Deleting Account or Changing User Type
  • Blocked Account

Privacy & Security

  • Community Guidelines
  • Reporting Abuse

Technical Questions

  • Low Video Call Quality
  • Unsecure Connection
  • The Blind User Has Backgrounded the App while on the Call

FAQ

  • How do visually impaired people use a smartphone?
  • Why am I not receiving any calls?
  • Can I change my availability hours?
  • Do I need to have the app open to receive calls?

We’re here to help.

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Illustration depicting Be My Eyes support agent sitting behind a computer desk, wearing a headset and answering a call.

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