Getting Started

• What to expect on your first call
• Getting started with Be My Eyes

Answering Calls

• Answer a call
• In-call feature: Snapshots
• What to expect from Be My Eyes calls

Best Practices & Tips

• Tips for visual interpretation
• How do blind and low-vision people use a smartphone?
• Turning on the Flashlight/Torch
• Rate your call
• Share Be My Eyes

Account & Settings

• Reactivate an inactive volunteer account
• Change your email address
• Personal profile
• Notification preferences
• Change your password
• Can I change my availability hours?

See all 9 articles

Privacy & Safety

• Community guidelines
• Reporting abuse as a volunteer

Troubleshooting

• Why am I not receiving calls?
• Low video call quality
• Unsecure Connection
• The caller backgrounded the app during a call
• Do I need the app open to receive calls?