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  1. Be My Eyes Help Center
  2. Blind or Low-vision User

Blind or Low-vision User

Information, resources and tutorials for blind and low-vision users

Getting Started

  • Getting Started with Be My Eyes
  • Calling a Sighted Volunteer
  • Calling a Specialized Help Company
  • Community - Stories & Podcasts

Best Practices & Tips

  • 100 Ways to Use Be My Eyes
  • 5 Tips to Make Your Call Great
  • In-call Features: Snapshots & Flashlight
  • Rating your Call
  • Sharing Be My Eyes
  • Recommended Accessories

Account & Settings

  • Personal Profile
  • Notification Preferences
  • Changing your Password
  • Add or Change Languages
  • Deleting Account or Changing User Type
  • Blocked Account

Privacy & Safety

  • Community Guidelines
  • Reporting Abuse

Technical Questions

  • Using Siri with Be My Eyes
  • Using Google Assistant with Be My Eyes
  • Low Video Call Quality
  • Long Connection Time
  • Unsecure Connection
  • Backgrounding the App during Call

FAQ

  • Do I have to pay for Be My Eyes or is it free?
  • What language does the volunteer speak?
  • Can I call during the night?
  • How long does it take to get connected?
  • Are there limits to the use?

We’re here to help.

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